Clearblue® Connected Ovulation Test System FAQ
About the app
Do I need my phone to test?
No. You can test normally following the instructions from step 3. The holder will display asterisk which flashes slowly to show data is available to sync. The result will sync providing Bluetooth® on your phone is turned on, it's close to the holder and the app is open. We recommend you regularly sync your results to you phone.
Where is my information stored?
Your test results are stored on the holder. Once synced results and information you have entered on the app are also stored on your phone.
When you are connected to the internet all your information is also copied from your phone to your personal account in the Cloud. This is a secure and confidential area so it's a good idea to keep your personal account updated in case you lose or change your phone. You can check when this was last done by going to 'My Account'/Menu. If you wish to update your personal account click on 'Update my account'.
I haven't received my confirmation email. What should I do?
Make sure you have internet connection so you can receive emails and please remember to check your spam folder.
If you still have not received the email you can request it to be sent again.
Please remember the email can take a few minutes to arrive in your inbox.
How does the app know when I need to test?
The app will estimate when you should test based on the cycle information you enter, such as your first period day and cycle length.
The app will also let you know when to stop testing. This is based on your cycle length and your uploaded fertility results.
Can the app remind me when to test?
Yes. Use 'Test notifications' to remind you each day you need to test and to remind you the day before your first test in a cycle.
You can use both notifications.
To activate test notifications go to 'My Account'/Menu, select Test notifications and turn on the reminders you want to use. You can change the time you want to be reminded and the message.
To ensure you receive reminders please make sure you have notifications turned on in your phone settings and check that you are signed into your app. Notifications will work if your app is closed, but not if you have signed out.
How does the app know the day my period is due?
The app will estimate when your period is due based on the information you have provided on your cycle length and last period.
Do I need to add all my period days in each cycle?
We just need the first day of your period so we know when your cycle has started and we can then calculate when you should start testing.
If you'd like to add the other days you have your period you can go to 'Add data' and select the period flow (light, medium or heavy) you want to enter. To delete a period day go to 'Add data', select the date and press the period flow which will delete the entry.
How can I change my cycle information?
Select 'My Account'/Menu and select 'My cycle information'. You can change the date your period started here or edit your cycle length.
How can I change the day my period started?
You can change when your period information by going to 'My Account'/Menu and selecting 'My cycle information', or go to 'Add data'. Click on the day on which you want to change the information and select the period flow highlighted. This deletes the period flow information for that day.
If you delete the first day of your period you will be warned that this deletes your cycle. Remember to set up the cycle using the correct day your period started. If you have tested or entered other information this will still be saved and appear on your calendar.
How do I start a new cycle?
When you first use the app and set you your account you start a new cycle by entering the date of your last period when you set up your account. When your next period starts enter period flow in 'Add data' to start a new cycle. If you don't do this on the day your period starts just select the date and add period flow to start your new cycle.
What happens if I travel outside my normal time zone?
If the time on your phone is changed to local time you may find your app requests you test twice in 24 hours or you may miss a test depending on the time difference.
What if I change my phone?
Download the Clearblue® Connected app on your new phone and sign in with your email and password to access all your data. Your holder will continue to sync results to your new phone.
I can't connect my holder to the app. What should I do?
Check on your phone that Bluetooth® is turned on and open the Clearblue app. Insert the wake-up stick and wait for flashing symbols to appear on the holder display.
If no symbols appear there is a problem with the holder. Please call the Helpline.
You can still test using this holder. When you have finished testing the result will be displayed together with the Bluetooth® symbol and asterisk. You will not be able to sync your results until you have connected your holder using the wake-up stick.
How do my results sync from the holder to the app?
The results are synced using Bluetooth® technology, similar to when you connect your phone to a speaker or your car.
For your results to be uploaded you need Bluetooth® turned on, your phone close to your holder and the app open. The result, together with the Bluetooth® symbol and asterisk, will be displayed on your holder. It might take a few seconds but once the asterisk and the Bluetooth® symbol are gone the result should be available on your phone!
My result hasn't been synced to the app and it's no longer on the holder display. What should I do?
If your test stick is still inserted into the holder eject it by pressing the purple button on the holder. The result will re-appear on the display.
While the result is displayed, Bluetooth® will be activated and your result will sync to your app providing Bluetooth® on your phone is turned on, it's close to the holder and the app is open.
If you have ejected the test stick and the result is no longer displayed you need to insert the wake-up stick to activate Bluetooth®. Your result will then be synced to your app providing Bluetooth® is turned on and the app is open.
Eject the wake-up stick once your result has been synced.
Can I connect more than one holder?
No, you can only connect one holder to your app at a time. Please check that you have synced all your results before connecting a new holder. To connect a new holder go to 'My account'/Menu > 'My holder'.
When you connect a new holder your old holder will automatically disconnect and you cannot reconnect it.
What should be inside each pack?
1 wake-up stick
25 test sticks
What's the difference between the wake-up stick and the test sticks?
You'll need the wake-up stick to connect the holder to your phone for the first time. After you have connected your holder you may need to the wake-up stick to activate Bluetooth on your holder and upload your results, so please keep it safe. When you insert the wake-up stick (after the initial connection), the Bluetooth symbol appears on the display and Bluetooth is activated.
The test sticks are used to test for your fertile days. The app determines when you need to test and you need to use a test stick to do this. You cannot test with the wake-up stick. When you insert a test stick the display on the holder will show the test stick symbol. You are then ready to take a test.
You can only use each test stick once.
What do the icons on the holder mean?
Bluetooth on your holder is turned on.
Bluetooth symbol and asterisk
When both these symbols are shown, data on the holder is ready to sync providing Bluetooth on your phone is turned on and the app is open.
The asterisk will flash slowly to show you have data on the holder to sync. When Bluetooth® is turned on this will happen automatically providing Bluetooth® on your phone is turned on, it's close to the holder and the app is open.
You can turn on Bluetooth® by inserting the wake-up stick, or it will automatically turn on when you have finished your next test.
Remember to eject the wake-up stick once the data has been synced. When completed the asterisk will no longer be displayed.
The test stick has been ejected too soon. Re-insert it quickly.
An error has occurred during testing. It may be that:
- You have taken the test before inserting the test stick into the holder.
- The absorbent tip was not kept pointing downwards or the test was not laid flat after testing.
- You put too much or too little urine on the test.
- The test stick was ejected too soon.
The symbol will be displayed for 8 minutes or you can clear it by ejecting the test stick. Test again using a new test stick. If you have collected urine, use this to test again as soon as the display is blank. Otherwise test as soon as you can but drink normally and don't urinate for 4 hours before testing again.
An error has occurred and you may not be able to use this holder again. The app will provide further information. If you can continue to use the holder eject the test stick and test again using a new test stick taking care to follow the instructions.
If the app indicates you cannot use the holder again you will need another holder from a new pack, but you can use any unused test sticks. Please take care to follow the instructions carefully.
If you change your holder during a cycle you may see unexpected results as the new holder will need the first test to establish a baseline. Continue testing as normal.
When you insert a test stick, if the display remains blank, you may not have inserted it correctly. Eject the test stick and start again from step 4 in the leaflet.
If the test stick is inserted correctly and the display is still blank, the holder is no longer working and you will need to buy a new pack.
If the display is blank after testing it may be that the holder has gotten very wet and it is no longer working.
This appears when you insert a test stick for the first time. It will also appear if you are testing after you have seen Peak Fertility, or if you have not taken a test for 3 or more days in a row.
If you miss 3 or more tests and have not seen peak fertility it's better to wait for your next cycle before testing again.
What happens if I don't use the first urine after my longest sleep?
You may get unexpected High Fertility results. Test as soon as you can but drink normally.
How accurate is Clearblue® Connected Ovulation Test System?
A laboratory study has shown the test to be over 99% accurate in detecting the LH surge (Peak Fertility).*
*The sensitivity of the LH detection in Clearblue® Connected Ovulation Test System is 40mIU/ml measured against the Third International Standard for urinary LH and FSH for Bioassay (71/264).
When should I start testing?
Once you have entered cycle information the app will tell you when to test. The leaflet also provides advice on when to start testing based on your cycle length.
How long will my result be displayed?
Low and High Fertility results are displayed for 8 minutes.
Peak fertility is displayed constantly for 48 hours.
If you miss seeing your result, eject the test stick and it will re-appear for another 2 minutes.
What happens after the result is displayed on the holder?
Your result will be synced automatically with your app providing Bluetooth® on your phone is turned on, it's close to the holder and the app is open.
As soon as the result is synced the Bluetooth® and asterisk symbol will no longer be displayed on the holder.
Press the eject button to remove your test stick as soon as possible after you have seen the result on your holder.
Throw away the test stick in your normal household waste.
I've not seen any High Fertility days. Why is this?
It may be that the estrogen level is not high enough to be detected, or your hormone changes occur close together, or you started testing too late. You may still see Peak Fertility and you can rely on these results.
I've not seen any Peak Fertility days. Why is this?
Your LH surge may be too low to be detected, or you may not have ovulated this cycle. This is not unusual but we recommend you see your doctor if you do not see Peak Fertility for 3 consecutive cycles.
If you miss a test around your LH surge you may not see Peak Fertility so remember to test as advised, and use the same holder throughout your cycle.
Can any medication or medical conditions affect the result?
Always read the manufacturer's instructions for any medication that you are taking before testing. Certain medical conditions and medications can give misleading results, for example if you are pregnant, or have recently been pregnant, have reached the menopause, have impaired liver or kidney function, have polycystic ovarian syndrome, are taking fertility drugs containing luteinizing hormone or human Chorionic Gonadotrophin, or are taking antibiotics containing tetracyclines.
Some fertility treatments such as clomiphene citrate may give misleading High Fertility results. Peak Fertility results should be unaffected.
If you do get unexpected results you should discuss them with your doctor.
If you have recently been pregnant you should wait until you have had 2 cycles before testing.
If you have recently stopped using hormonal contraception your cycles may be irregular so you may wish to wait until you have had 2 cycles before testing.
Please check with your doctor if you are taking any medication or have any medical condition before planning a pregnancy. If you have a medically diagnosed fertility problem you should ask your doctor if Clearblue® Connected Ovulation Test System is suitable for you.
How do I recycle the battery and dispose of the holder?
If you remove the battery from the holder you will not be able to use it again.
When you have finished using the holder and synced all your results, separate the upper and lower halves starting at the end nearest the display. Remove the batteries from under the central metal cover, and dispose of them according to the appropriate recycling protocol.
Caution: Do not take apart, recharge, or dispose of the batteries in fire.
Do not swallow.
Keep away from children.
Dispose of the rest of the holder according to the appropriate recycling protocol for electrical equipment.
Do not dispose of electrical equipment in fire.
Are test sticks available separately?
No. If you have used all the test sticks in the pack you will need to buy a new pack containing a holder and test sticks. Use the same holder throughout your cycle with new test sticks.
If you have any test sticks left at the end of testing, you can use these and the holder for your next cycle if needed.
I've used Clearblue® Connected Ovulation Test System for several months and haven't become pregnant. Why is this?
It can take normal healthy couples many months to achieve a pregnancy. We recommend you see your doctor if you are under 35 years and haven't become pregnant after trying for 12 months. If you are over 35 years you should see your doctor after trying for 6 months, and if you are over 40 years see your doctor straight away.